Video Consult Related
Why is an after-hour fee being introduced?
Effective January 1, 2024, the after-hour consultation fee is representative of Doctor Anywhere’s first fee update since introducing telemedicine services in 2017. This adjustment is essential to sustain the delivery of consistent, high-quality ...
What is the after-hour consultation fee?
The after-hour consultation fee is applicable to GP video consultations outside standard hours: • Standard Hours (6:00am to 8:59pm): S$20 • After-Hours (9:00pm to 5:59am): S$45 Kindly note that the fees published are exclusive of GST, and are subject ...
What are the specialist specialties available?
The specialties currently available are Cardiology, Colorectal Surgery, Gastroenterology, and Orthopaedics. More medical specialties will be available in the near future.
Who are the specialist providers on the app?
The specialists available for video consultation on the Doctor Anywhere app are from established private healthcare institutions in Singapore under the IHH Healthcare group, including Gleneagles Hospital, Mount Elizabeth Hospital, Mount Elizabeth ...
How long is a video consultation with a specialist?
An online video consultation with a specialist on the Doctor Anywhere app will last for an approximate duration of 15 minutes.
How can I make an appointment with a specialist?
You can book an online consultation with a preferred specialist on the Doctor Anywhere app. Select "Book an appointment", "Specialist", and click on the preferred specialty. Browse the list of specialist profiles and select your preferred ...
I had just completed my consultation, but the Doctor did not provide me with a Medical Certificate. How do I go about getting one?
Please contact us via the contact us form (https://doctoranywhere.com/contact-us/) for us to assist you. Please do note that our Doctors have the sole discretion on whether or not to issue Medical Certificates for consults done on our platform.
Is the Medical Certificate issued by your Doctors valid?
"Our Medical certificates are issued by a Singapore Registered Doctor on our platform. Based on the information presented, the doctor will determine whether the patient has any medical grounds for a medical certificate. If there is, it is up to the ...
How do I view my Medical Certificate?
1. Click on the 'Activity' tab 2. Select the 'Past' tab 3. Click on the Consultation date to view the details. 4. Scroll down until you see Medical Certificate, you can either view the MC or click on the email button to have the MC sent to your email ...
The name on my Medical Certificate is inaccurate. How can I change it?
To change the name on your Doctor Anywhere account, please follow the steps below: 1. Click on 'More' 2. Click on 'View Profile' 3. Click on 'About me' 4. Change your name (First Name and Last Name) 4. Click on 'Save' Your updated name will ...
Prescription of Medications: Can my electronic prescriptions be used to purchase medications from the retail pharmacies?
Doctor Anywhere’s medication electronic prescription is NOT VALID for purchases at any retail/hospital pharmacies. It is only available for purchase of medications through the Doctor Anywhere platform.
What should I do if I miss my video consultation appointment?
Doctor Anyhwere has a minimum 24 hour cancellation policy. If an appointment is missed, canceled with less than 24 hours notice, the client will be charged a cancellation fee of 100% of the service charge. Please contact us via the contact us form ...
How do I cancel a scheduled appointment?
You may cancel your scheduled appointment by following the below steps: Go to the 'Activity' tile and the 'Upcoming' tab, select the appointment that you would like to cancel, and press cancel. Doctor Anywhere has a minimum 24-hour cancellation ...
How do I purchase my medication after the video consultation?
After the consultation, you will receive a notification when your medications are ready for purchase. Click on this notification to enter the app and review your prescribed medication list. Please make sure that notifications from our app are enabled ...
What happens if the doctor determines that my condition is unsuitable?
If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include: Going to a general practitioner for a physical consultation Going to the ...
What happens if I lose internet connection during my video consultation?
If you lose internet connection during your video consultation, please contact our Customer Support team immediately at +65 3158 4622 and we will assist you further.
How do I join in the call for my scheduled appointment?
At the time of appointment, click on the 'Activity' tile and 'Upcoming' tab to locate the appointment. Please click on 'Join Call Now'.
What should I do if requested for a video consultation but no doctors are available to attend to me?
If there are no doctors available at that time, you can choose to book an appointment instead. Otherwise, please contact us via the contact us form (https://doctoranywhere.com/contact-us/) and we will assist you further.
What do I need to prepare before the start of the video consultation?
NRIC/FIN/Birth Certificate/Passport number You need to verify your name and identification (NRIC/FIN/Birth Certificate/Passport number) with the provider at the start of the consultation. No prescription, referral or medical certificate can be issued ...
How do I book a Mental Wellness appointment?
Download the Doctor Anywhere app, and create an account. Go to “Book an appointment”, select “Mental Health” and browse your preferred experts. Select your preferred date and time and confirm your booking. At the time of the appointment, launch the ...
How do I make a scheduled appointment to consult a GP?
1. Click on 'Book an appointment' and select 'General Practitioner' 2. Select your preferred doctor 3. Select a date and time based on the doctor's availability 4. Key in all the required details and continue to the payment page 5. Once payment is ...
How do I consult a GP?
To see a doctor using our app, kindly follow the steps below: 1. Download the Doctor Anywhere app: Apple Store (IOS) Or Play Store (Android) 2. Register an account with us. Once it is successfully set up, you may use it to see a doctor 3. Click on ...
Can I choose a healthcare provider?
Yes, simply click on ""schedule an appointment with your preferred provider"" and scroll through the list to select a provider. There is also a search bar available if you know the doctor’s name or clinic name. You may also choose a provider that ...
When can I use the video consultation service?
Our video consultation services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, you have the option of scheduling an appointment for a later time if you prefer.
Is the video consultation recorded?
The video consultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient and may subject the ...
What can I use a Mental Wellness consultation for?
Seek professional guidance from a team of certified counsellors and psychologists with a wide range of clinical experience, in issues including: Depression and anxiety Youth and adolescent issues Relationship issues/ Couple counselling Workplace ...
How does a General Practitioner video consultation work?
You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable. Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about ...
Can the video consultation service be claimed under my insurance plan?
Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers video consultation services.
How can the doctor diagnose me through a video consultation?
An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you. If the doctor feels that ...
Can the doctors on Doctor Anywhere prescribe medication?
Our doctors can prescribe a wide range of medications, which can be useful for infections, allergies, skin conditions, travel or minor injuries. We also offer medication delivery from the clinic right to your doorstep, within three hours from ...
Can doctors on Doctor Anywhere issue referral letters and medical certificates?
Yes, our doctors can issue medical certificates and referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters and medical certificates will be available in-app, if ...
How do I pay for the video consultation service?
Our platform accepts online payment via all major credit cards, including VISA and MasterCard.
How much does the video consultation service cost?
Please note video consultation fees on the Doctor Anywhere app are as follows: GP Consultation: Standard Hours (6:00am to 8:59pm): S$20 After-Hours (9:00pm to 5:59am): S$45 Specialist Consultation: e.g. Dermatology, Paediatrics, Orthopaedics: From ...
What kind of conditions are NOT suitable for General Practitioner video consultations?
In general, below are some typical conditions that are not considered appropriate for online consultations: Breathlessness Acute or severe chest pain Actively bleeding or deep wounds or lacerations Psychosis or delusions Suicidal thoughts ...