Medication Delivery
I've missed my medication delivery. How do I get it re-delivered?
In the event that there is a (1) failed authentication (2) No person(s) collecting the medication despite 10 minutes of waiting (3) Changes in delivery address after medication has been collected by courier, the prescribed medication will be sent ...
What will happen after the video consultation with the doctor?
After the video consultation with the doctor, the doctor will take a few minutes to prepare the medical notes and prescription. Once the prescription is completed, you will receive a notification for you to purchase the medications. This will direct ...
What happens if I need to change my medication delivery address after I’ve confirmed it?
Please call our Customer Support team at +65 3158 4622 for immediate assistance if you need to change your delivery address. In the event that there is a change in delivery address after your medication has been collected by courier, the prescribed ...
How will the medications be delivered?
After the consultation, navigate to the "Activity" tile and click on "Prescription". After selecting the medication you wish to purchase and have delivered, input the correct delivery address and select your preferred delivery timeslot. Please note ...
Are there any fees or surcharges for medication delivery?
Do take note that there will be a surcharge of S$15 (that has to be self-paid) for deliveries to Secured Locations below. This surcharge can be paid using the DA Wallet. List of Secured Locations (not limited to the following locations): Airport ...
How do I arrange to have my medication delivered?
After the consultation, you may refer to "Activity" and click on "Prescription". After selecting the medication you wish to purchase and have it delivered, you may select the timeslot. Please note that the medication will be delivered within 3 hours ...
What are the delivery hours for my medication?
We offer free delivery within 3-hour delivery windows 24 hours daily, seven days a week (inclusive of public holidays). You may select your preferred three-hour delivery window during the medication purchase checkout process. You will also receive ...