Medication Delivery
How I self-collect my medication at the clinic?
1. This option is only available for Clinics that have allowed this option. 2. Head to the designated clinic during their opening hours. 3. Bring along your NRIC/FIN/Birth Certificate/Passport for authentication purposes. This is to ensure that the ...
What will happen after the video consultation with the doctor?
After the video consultation with the Doctor, the Doctor will take a few minutes to prepare the Medical notes and Prescription. Once the prescription is completed, you will receive a notification for you to PURCHASE the medications. This will ...
What happens if I need to change my medication delivery address after I’ve confirmed it?
Please call our Customer Support team at +65 3158 4622 as soon as possible if you need to change your delivery address, and we'll assist you further. In the event that there is a (1) Change in delivery address after medications have been collected by ...
How will the medications be delivered?
After confirming your medications, your medications will be delivered to your preferred address. If you opt for our delivery service, do ensure that you have typed in the right address. Next, choose your preferred 3-hour time slot before confirming ...
Are there any fees or surcharges for medication delivery?
Do take note that there will be a surcharge of $15 (that has to be self-paid) for deliveries to Secured Locations (See List below). This surcharge can be paid using the DA Wallet. In the event that there is a (1) failed authentication (2) No ...
How do I arrange to have my medication delivered?
After the consultation, you may refer to 'History' and click on 'Medication'. After selecting the medication you wish to purchase and have delivered, you may select the timeslot. Please note that the medication will be delivered within 3 hours from ...
What are the delivery hours for my medication?
We offer free delivery within 3-hour delivery windows 24 hours daily, seven days a week (inclusive of public holidays). You may select your desired three-hour delivery window during the medication purchase checkout process