Supervised ART
What should I do if my ART result is positive?
If you have tested ART positive, do follow the instructions on this webpage
What should I do if my ART result is invalid?
If your ART result is invalid, do follow the instructions of your swab supervisor to re-do your test with a new ART kit.
How will I receive my ART test results and how fast will I receive them?
Your ART test results will be sent over SMS/email within 4 hours of your consultation. It will be sent by HPB, and will also be updated in your TraceTogether and HealthHub app. For travellers doing their pre-departure test, you will receive a ...
Can I use the Supervised ART (Tele-ART) service overseas?
Yes, you are able to use our supervised ART services overseas. Do note that as of 26 April, fully vaccinated travellers will no longer need to do a pre-departure test to enter Singapore.
Why can't I see the Supervised ART (Tele-ART) service on my app screen?
If you’re accessing your DA app in Malaysia, Thailand, Vietnam or Philippines, you may be seeing our services available in these regions instead. Not to worry — you can see a swab supervisor on-demand for your Tele-ART test when you return to ...
I feel unwell and I want to consult a GP on DA App. I also want to do a Supervised ART (Tele-ART) to check if I have contracted COVID-19, how should I proceed?
If you’re feeling unwell and would like to do an ART, you would first need to see a doctor for a referral to do an ART. After which, you can book your online supervised ART under ‘Referral from Doctor’. Your results will be updated on HealthHub and ...
For what countries am I able to use the Supervised ART (Tele-ART) service as a pre-departure test from SIngapore?
You can use our online supervised ART service to do your pre-departure test, so long as the country you are travelling to accepts remote supervised ART results for entry. You’ll receive a pre-departure travel memo with Notarised results, along with a ...
Can you carry out a Supervised ART (Tele-ART) test for children and infants?
Yes, we are able to carry out the Supervised ART service for children. We may require your assistance to carry out the physical swab for your child during the appointment. Do also create a separate DA account for your child when booking the ...
Can I cancel my Supervised ART (Tele-ART) appointment?
Yes, you can cancel your appointment by going to the Appointments tab in the bottom bar and select the appointment date that you’ll like to cancel. If you had cancelled your appointment with your swab supervisor 4 hours before it should take place, ...
I would like to reschedule my online Supervised ART (Tele-ART) appointment. How should I do it?
To reschedule, you’ll need to make a new appointment on our app and cancel your previous appointment. Not to worry about your appointment cancellation, you’ll receive a refund within 5-7 days if you had cancelled your initial appointment at least 4 ...
My passport details are wrong. How do I change this?
If you’re updating your passport number for an online supervised ART, you can let your swab supervisor know at the start of your appointment. They’ll verify your identification details to ensure the right information is reflected on your test result.
I typed my ART LOT number wrongly/chose a wrong ART kit when booking my appointment. What should I do?
There’s no need to worry, you can proceed with the test. Your swab supervisor will verify the details of your ART kit at the start of the call, so you can let them know you’d keyed in the wrong details when you registered for your appointment. They ...
Which ART kits can I use for my online Supervised ART (Tele-ART)?
You can refer to the full list of approved ART kits here: https://www.hsa.gov.sg/consumer-safety/articles/covid19_selftests
How long does each consultation last?
Each supervised ART consultation will last 30 minutes. This includes the 15 minutes required for the ART test kit to produce a valid result. During this 15-minute waiting period, you are allowed to leave the view of the camera. However, your ART test ...
Who can use the Supervised ART (Tele-ART) service?
The Supervised ART (Tele-ART) service can be utilised for individuals who require ART test results for pre-event or pre-departure testing requirements*. If you are feeling unwell, please see a doctor for a referral first on our app to get a referral, ...
What is the Supervised ART (Tele-ART) service?
The Supervised ART (Tele-ART) service allows you to carry out your supervised ART test by a trained swab supervisor over video consultation, instead of having to do one physically at a Quick Test Centre or in a clinic.
What is the cost of the COVID-19 PCR Swab Test? Are there other charges?
The cost of the in-clinic COVID-19 PCR Swab Test: For Flights to China at $155 /test For Other Flights at $107 /test Nett price There will be no consultation fees or additional charges for the service, unless there is a doctor’s consultation for ...
Can I buy medication from your app? / Can I top up on my medication with a valid prescription?
You can purchase medication on our app. You'll first need to see a doctor before doing so. Here's a step-by-step guide on how to do this: https://doctoranywhere.com/blog/2021/09/14/how-to-guide-to-using-the-doctor-anywhere-app/
What is the password to open my prescription file?
The password for your prescription file is your NRIC/identity number. If that doesn't work, do write into https://doctoranywhere.com/contact-us/ with the issue you're facing. Our team will get in touch as soon as possible to assist you.
Can I use your service to do pre-departure from Singapore to ____?
You can use our online supervised ART service to do your pre-departure test, so long as ______ accepts remote supervised ART results for entry. You’ll receive a pre-departure travel memo with Notarised results, along with a EU DCC-compatible QR code. ...
I typed a wrong passport number/ I would like to update my passport details
If you're updating your passport number for an online supervised ART, you can let your swab supervisor know at the start of your appointment. They'll verify your identification details to ensure the right information is reflected on your test result.
I typed my ART LOT number wrongly/ chose a wrong ART Kit. How do I change it?
Not to worry - you can proceed with the test. Your swab supervisor will verify the details of your ART kit at the start of the call, so you can let them know you'd keyed in the wrong details when you registered for your appointment. They will assist ...
I feel unwell and I want to consult a GP on DA App. I also want to do an ART to check if I have contracted COVID-19, how should I proceed?
If you're feeling unwell and would like to do an ART, you would first need to see a doctor for a referral to do an ART. After which, you can book your online supervised ART under 'Referral from Doctor'. Your results will be updated on HealthHub and ...
I would like to reschedule my online supervised ART. How should I do it?
You'll need to make a new appointment on our app to do your online supervised ART. Not to worry about your appointment cancellation, you'll receive a refund within 5-7 days if you had cancelled your initial appointment at least 4 hours before it was ...
If I test positive during my online supervised ART session, what should I do next?
For individuals who have tested positive for Covid-19, do follow the steps here: https://www.covid.gov.sg/unwell/overview
Which ART kits can I use for my online supervised ART?
You can refer to the full list of approved ART kits here: https://www.hsa.gov.sg/consumer-safety/articles/covid19_selftests
Can I cancel my appointment/ get a refund?
Yes, you can cancel your appointment by going to the Appointments tab in the bottom bar and select the appointment date that you’ll like to cancel. If you had cancelled your appointment with your swab supervisor 4 hours before it should take place, ...
If I am a recovered COVID-19 patient, how do I use your service to book an ART for non-VTL travel?
You’ll need to book your test under ‘Pre-Event Testing’ if you don’t have your travel itinerary. Please do your test within 24 hours of travel, as your results will only be valid for 24 hours. You can also let your swab supervisor know that you’re ...
Can I use the Supervised ART service from overseas?
Yes, you are able to use our supervised ART services for pre-departure tests back to Singapore, if you are a Singapore citizen, PR or a Work Pass holder. For the latest information on entry requirements to Singapore, do refer to: ...
Do you do pre-departure tests for infants?
We do not perform the swab for infants under 1. For children older than 1, we are able to perform the swab as long as they do not struggle.
Can I book supervised ART (tele-ART) for my child under my account?
No, you would need to create separate Doctor Anywhere accounts for your child. This is because we do not allow the sharing of accounts, as each user's personal details are tied to his/ her account and medical records. Each individual who uses the ...
How far in advance can I book my supervised ART (tele-ART) appointment
We open up appointments a week in advance.
What countries accept supervised ART (tele-ART) as a pre-departure test?
Due to testing requirements continiously changing, we are unable to confirm the list of countries that accept supervised ART. Please refer to the testing guidelines issued by the government of the country you are travelling to.
Can I do supervised ART (tele-ART) test as a pre-departure test for a cruise?
Our supervised ART service can be used to fufill any Pre-Event test requirements, and should be valid for a cruise. You can also check in with your cruise operator on their testing requirements. To book your online superivsed ART appointment, you can ...
How long does it take to recieve my supervised ART (tele-ART) results?
You should be able to receive your ART test results within 4 hrs.
I booked my supervised ART (tele-ART) appointment, what should do next?
You'll be able to see your confirmed appointment timing by clicking the "Appointments" tab in the bottom menu bar. The supervised ART will be conducted over video-call on the DA app. Do switch on your notifications for our app, so that you'll receive ...