Account Related
Is my personal data safe on the platform?
Yes, we take confidentially very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only ...
How can I access my medical documents on the app?
To access your medical history and documents, click on the “History” tab and you’ll be directed to page containing all your past medical records on the platform. You can filter it by document type, consultations, health records,purchases and ...
What kind of mobile device or computer do I need to use Doctor Anywhere?
Our service is available through our app on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app. IOS users would need to have iOS 9 or newer versions to install and use our ...
How do I update my details on the app?
To update your details, enter the app and click on the "Profile" tab at the bottom panel of the screen. Next, click on the "My info" tab and select the item that you would like to update. Once you have updated it, click on the "Save" button and your ...
Can I use Doctor Anywhere for my child?
Yes. However, a separate account has to be created for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.
Can I use my Doctor Anywhere account for my child?
Doctor Anywhere is an online platform and all users are required to have an email address. Please note that a unique email address is required for relevant information and documents to be sent to the email account holder as well as for security ...