Account Related
How do I delete my Doctor Anywhere account?
To delete your account in the Doctor Anywhere app, simply follow these steps: Launch the app and go to the "More" tab Tap on "View Profile" to access your profile settings. Finally, choose "Delete Account" Please note that you will need to wait for ...
Can I order medication to be delivered for my child on Doctor Anywhere?
You can order medication on Doctor Anywhere App to be delivered for your child, by doing a virtual consultation with a doctor and obtaining a prescription. If your child does not own his or her own account, and is added as a profile under your main ...
I hold multiple DA Accounts for my children now. Can I still add my child as a profile under my main DA account?
For now, you will not be able to add a child (with an existing DA account) as a profile under your main DA account. You will need to continue using logging into that existing DA account to do a virtual consultation for that child. We do this to ...
Creating a new DA account for your child
To create a new DA account for your child, please log out of your current account on the DA App. Then, sign up for your child using an e-mail address and complete their profile. For children who do not have an email address, their parents can create ...
Adding your child as a profile under your main DA account
This feature currently is available for some users in Singapore, who are not associated with any insurance / corporate benefits / DA Healthwise. If you are eligible, you should see the dependent profile feature on your app by clicking on "More > View ...
Can I use Doctor Anywhere for my child?
Yes, you can use Doctor Anywhere for your child. Please note that a parent / guardian is required to be present during virtual consultations for children below the age of 18. For selected users in Singapore who are associated with any insurance / ...
Is my personal data safe on the platform?
Yes, we take confidentially very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only ...
How can I access my medical documents on the app?
To access your medical history and documents, click on the “Activity” tab and you’ll be directed to a page containing all your past medical records on the platform. You can filter it by prescription, medical certificate, referral and plan. To view ...
What kind of mobile device or computer do I need to use Doctor Anywhere?
Our service is available through our Doctor Anywhere app on Android or iOS enabled mobile phones. We encourage users to download the latest version of the Doctor Anywhere app through the Google Play Store or Apple App Store.
How do I update my details on the app?
To update your details, simply follow these steps: Open the Doctor Anywhere app and navigate to the bottom panel of the screen. Tap on the "More" tile. Select "View Profile" from the options. Choose the information you wish to update. After making ...