Account Related
How do I delete my Doctor Anywhere account?
To delete your account in the Doctor Anywhere app, simply follow these steps: Launch the app and go to the Home tab Tap on “Profile” to access your profile settings. Select “My Info” from the options. Finally, choose “Delete Account.” Please note ...
Can I order medication to be delivered for my child on Doctor Anywhere?
You can order medication on Doctor Anywhere App to be delivered for your child, by doing a virtual consultation with a doctor and obtaining a prescription. If your child does not own his or her own account, and is added as a profile under your main ...
I hold multiple DA Accounts for my children now. Can I still add my child as a profile under my main DA account?
For now, you will not be able to add a child (with an existing DA account) as a profile under your main DA account. You will need to continue using logging into that existing DA account to do a virtual consultation for that child. We do this to ...
Creating a new DA account for your child
To create a new DA account for your child, please log out of your current account on the DA App. Then, sign up for your child using an e-mail address and complete their profile. For children who do not have an email address, their parents can create ...
Adding your child as a profile under your main DA account
This feature currently is available for some users in Singapore, who are not associated with any insurance or corporate benefits. If you are eligible, you should see your name at the top left of the Home Screen. Click on the drop-down arrow to add a ...
Can I use Doctor Anywhere for my child?
Yes, you can use Doctor Anywhere for your child. Please note that a parent / guardian is required to be present during virtual consultations for children below the age of 18. For selected users in Singapore who are not under any corporate or ...
Is my personal data safe on the platform?
Yes, we take confidentially very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only ...
How can I access my medical documents on the app?
To access your medical history and documents, click on the “Activity” tab and you’ll be directed to a page containing all your past medical records on the platform. You can filter it by prescription, medical certificate, referral and plan. To view ...
What kind of mobile device or computer do I need to use Doctor Anywhere?
Our service is available through our app on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app. IOS users would need to have iOS 9 or newer versions to install and use our ...
How do I update my details on the app?
To update your details, enter the app and click on the 'More' tile at the bottom panel of the screen. Next, click on 'View Profile' tab and select the item that you would like to update. Once you have updated it, click on the "Save" button and your ...