Products
How do I know which items qualify for same-day delivery?
Currently, only all items from the seller DA Pharmacy (BEA) are eligible for same-day delivery. Do note that same-day delivery only applies for orders made from Monday - Friday, before 4pm to be received on the same day.
How can I contact your customer service team about a purchase I made on marketplace?
If you have any questions about your DA Marketplace purchases, feel free to contact us at hello@doctoranywhere.com. We are here to help!
How can I retrieve the purchase receipt?
After making the payment, you should receive an order confirmation email along with the purchase receipt. If you have not received it, please reach out to us at hello@doctoranywhere.com. We are here to assist you.
Do I need to pay a delivery fee for my order?
No delivery fee is charged for all purchases made on DA Marketplace. However, a $10 delivery fee applies for Same Day Delivery on selected items, provided you select the same delivery day option at the checkout page. Visit us at ...
Why did I only receive part of my order?
Your purchases may come from different sellers, each delivering separately to you. If you haven't received your orders within 5 working days, please reach out to our Doctor Anywhere Marketplace Operations Team at hello@doctoranywhere.com.
How are products delivered to me?
Once you have confirmed your product purchase, please double-check your delivery address. Your product will arrive at your specified address within 5 working days, unless stated otherwise in the product description. The courier will contact you via ...