Why is an after-hour fee being introduced?

Why is an after-hour fee being introduced?

Effective January 1, 2024, the after-hour consultation fee is representative of Doctor Anywhere’s first fee update since introducing telemedicine services in 2017. 

This adjustment is essential to sustain the delivery of consistent, high-quality primary care to our local community. It underscores our strong commitment to providing trusted and reliable medical support, that is accessible 24 hours, seven days a week.

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    • What is the after-hour consultation fee?

      The after-hour consultation fee is applicable to GP video consultations outside standard hours: • Standard Hours (6:00am to 8:59pm): S$20 • After-Hours (9:00pm to 5:59am): S$45 Kindly note that the fees published are exclusive of GST, and are subject ...
    • What do I have to show to the doctor to be entitled to the $13 consultation fee?

      Your in-app account for virtual GP consultations will automatically reflect $13. For physical GP consultations at our panel clinics, simply present your membership e-card (located within the app, under "Membership & Health Plan"> "My Benefits" tab) ...
    • Can I pay the subscription fee monthly?

      The subscription fees for Healthwise and Healthwise Plus Plans are paid in full annually at the point of subscription. The subscription fees are as follows: Healthwise Plan: $18 per year Healthwise Plus Plan: $28 per year
    • What should I do if I miss my video consultation appointment?

      Doctor Anyhwere has a minimum 24 hour cancellation policy. If an appointment is missed, canceled with less than 24 hours notice, the client will be charged a cancellation fee of 100% of the service charge. Please contact us via the contact us form ...
    • How do I cancel a scheduled appointment?

      You may cancel your scheduled appointment by following the below steps: Go to the 'Activity' tile and the 'Upcoming' tab, select the appointment that you would like to cancel, and press cancel. Doctor Anywhere has a minimum 24-hour cancellation ...