Why did I only receive part of my order?
Products that you have purchased may be from different sellers who are making the deliveries to you separately.
If you have not received your orders within 5 working days, please contact the Doctor Anywhere Marketplace customer team at hello@doctoranywhere.com.
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How can I retrieve the purchase receipt?
Upon payment, you should receive an order confirmation email with the purchase receipt. If you did not receive it, kindly write to us at hello@doctoranywhere.com.
Do I need to pay a delivery fee for my order?
There is no delivery fee charged for all purchases made on DA Marketplace. Visit us at marketplace.doctoranywhere.com to start shopping!
How can I use a promo code on the DA Marketplace?
You can enter your promo code under the Order Summary page and click on the "Apply" button. Your promo code will be applied if the promotional conditions are met. Please note that the Promo Codes are not applicable for purchase of prescription ...
How can I raise a cancellation request?
To raise a cancellation request, please contact us at hello@doctoranywhere.com. Please note the following: Where cancellation policy is written in the item description, that policy would take precedence over the policy written in this FAQ. For ...
How do I raise a return / refund request?
To raise a return / refund request, please contact us at hello@doctoranywhere.com. Return & refund requests must be made within 14 days from date of purchase. Please clearly state your return / refund reason(s) and include attachments that may be ...