Who can I contact if I am unsatisfied with my experience, service or purchase?

• Related Articles

• Cease of TeleART Service

  Kindly note that our Tele-ART service will be ceasing as of 14 April 2023. Alternatively, you may visit our DA clinics for the in-person Supervised ART service. For more information please visit here. Thank you.

• Who is eligible to access this service?

  All Singapore citizens and long-term residents regardless of whether they are existing DA app users or not can avail of DA Wellness Concierge service.

• How do I purchase my medication after the video consultation?

  After the consultation, you will receive a notification when your medications are ready for purchase. Click on this notification to enter the app and review your prescribed medication list. Please make sure that notifications from our app are enabled ...

• Prescription of Medications: Can my electronic prescriptions be used to purchase medications from the retail pharmacies?

  Doctor Anywhere’s medication electronic prescription is NOT VALID for purchases at any retail/hospital pharmacies. It is only available for purchase of medications through the Doctor Anywhere platform.

• What does the service comprise of, and what are the associated fees?

  DA Wellness Concierge is a personalised service where our team of experienced advisors will help evaluate treatment options, select the right provider based on your requirements and arrang​e the appointment. There are no additional service fees, you ...