What should I do if requested for a video consultation but no doctors are available to attend to me?

What should I do if requested for a video consultation but no doctors are available to attend to me?

If there are no doctors available at that time, you can choose to book an appointment instead with any of your preferred providers by clicking on "Book an appointment" followed by "General Practitioner".
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      You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable. Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about ...
    • What will happen after the video consultation with the doctor?

      After the video consultation with the doctor, the doctor will take a few minutes to prepare the medical notes and prescription. Once the prescription is completed, you will receive a notification for you to purchase the medications. This will direct ...
    • How do I purchase my medication after the video consultation?

      After your consultation, you will receive a notification indicating that your medications are ready for purchase. Simply click on this notification to enter the app and review your prescribed medication list. To ensure you receive this push ...
    • Is the video consultation recorded?

      The video consultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient and may subject the ...
    • Can doctors on Doctor Anywhere issue referral letters and medical certificates?

      Yes, our doctors can issue medical certificates and referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters and medical certificates will be available in-app, if ...