What happens to my Promo Code when there is a refund?
Eligibility for promo code reissuance will be reviewed on a case by case basis. Please clearly state your return/refund reason(s) and include details about the promo code used.
If the outcome of your request is successful, a new promo code of the same value will be issued to you.
We will notify you on the new promo code via email or call.
How can I use a promo code on the DA Marketplace?
You can enter in your promo code on the payments page before you confirm your purchase. After entering in your credit card details, enter in your promo code under the empty field titled "promo code" and click on the "apply" button. Your promo code ...
How do I raise a return / refund request?
To raise a return / refund request, please contact the Doctor Anywhere customer service team here. Eligibility for returns and refunds will be reviewed on a case by case basis. Please clearly state your return / refund reason(s) and include ...
[6ME] Can I cancel the test after it has been booked and get a refund?
No cancellations or refunds are allowed. However, we allow for the tests to be postponed to a later date (with a validity period of 6 months from the time of booking). Rescheduling of appointments is only allowed up to 2 working days before the ...
[6ME] What happens if my Helper's results are positive?
If your helper's VDRL (syphilis screen) is positive, we will have to see your helper at any of our partner clinics for a doctor's consultation and further confirmatory blood tests (Syphilis Antibody tests). This will incur additional charges; $20 - ...
How are products delivered to me?
After confirming your product for purchase, do ensure that you have typed in the right delivery address. Your product will be delivered to your specified address within 7 working days, unless otherwise stated in the product description. The courier ...