What happens if I need to change my medication delivery address after I’ve confirmed it?

What happens if I need to change my medication delivery address after I’ve confirmed it?

Please call our Customer Support team at +65 3158 4622 for immediate assistance if you need to change your delivery address.

In the event that there is a change in delivery address after your medication has been collected by courier, the prescribed medication will be sent back to the origin. A re-delivery can be arranged at a cost of S$20 (excluding surcharges for Secured Locations).

*Please note that unclaimed medications due to failed delivery will be forfeited after a period of 30 days. In such cases, patients are required to undergo a re-consultation to reassess their condition and obtain a new prescription.

List of Secured Locations (not limited to the following locations):
  1. Airport Cargo Road
  2. Airport Zone
  3. ALPS Ave
  4. Camps
  5. Immigration Checkpoints
  6. Construction Sites
  7. Jurong Island
  8. Jurong Port
  9. PSA Port
  10. SATS, Aerospaces
  11. Shipyard
  12. Supply Bases

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