What happens if I lose internet connection during my video consultation?
If you lose internet connection during your video consultation, please contact our Customer Support team immediately at +65 3158 4622 / support@doctoranywhere.com and we will assist you further.
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How can the doctor diagnose me through a video consultation?
An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you. If the doctor feels that ...
Is the video consultation recorded?
The video consultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient and may subject the ...
How long is a video consultation with a specialist?
An online video consultation with a specialist on the Doctor Anywhere app will last for an approximate duration of 15 minutes.
When can I use the video consultation service?
Our video consultation services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, you have the option of scheduling an appointment for a later time if you prefer.
How does a General Practitioner video consultation work?
You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable. Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about ...