I've missed my medication delivery. How do I get it re-delivered?
In the event that there is a (1) failed authentication (2) No person(s) collecting the medication despite 10 minutes of waiting (3) Changes in delivery address after medication has been collected by courier, the prescribed medication will be sent back to its origin. A re-delivery can be arranged at a cost of S$20 (excluding surcharges for Secured Locations).
*Please note that unclaimed medications due to failed delivery will be forfeited after a period of 30 days. In such cases, patients are required to undergo a re-consultation to reassess their condition and obtain a new prescription.
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What happens if I need to change my medication delivery address after I’ve confirmed it?
Please call our Customer Support team at +65 3158 4622 for immediate assistance if you need to change your delivery address. In the event that there is a change in delivery address after your medication has been collected by courier, the prescribed ...
How do I arrange to have my medication delivered?
After the consultation, you may refer to "Activity" and click on "Prescription". After selecting the medication you wish to purchase and have it delivered, you may select the timeslot. Please note that the medication will be delivered within 3 hours ...
Are there any fees or surcharges for medication delivery?
Do take note that there will be a surcharge of S$15 (that has to be self-paid) for deliveries to Secured Locations below. This surcharge can be paid using the DA Wallet. List of Secured Locations (not limited to the following locations): Airport ...
How will the medications be delivered?
After the consultation, navigate to the "Activity" tile and click on "Prescription". After selecting the medication you wish to purchase and have delivered, input the correct delivery address and select your preferred delivery timeslot. Please note ...
Can I order medication to be delivered for my child on Doctor Anywhere?
You can order medication on Doctor Anywhere App to be delivered for your child, by doing a virtual consultation with a doctor and obtaining a prescription. If your child does not own his or her own account, and is added as a profile under your main ...