You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable.
Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions; such cases require urgent medical attention at the nearest A&E department of the hospital.
Our doctors are trained to identify urgent cases which are not suitable for video consultations. Our doctors will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend for you to go for a physical consultation either at his/her clinic or one of your choosing, and you will not be charged for the video consultation.
All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation.