How do I view my past purchases?
There are 2 ways to view your past purchases. Please note that you must be a registered user of DA marketplace to view your purchase history.
#1. On DA web Marketplace
- Go to https://marketplace.doctoranywhere.com/
- Log into your DA Marketplace account
- Click on "Purchase History"
#2. Sign Up through Doctor Anywhere app
- Download the Doctor Anywhere app through the Google Play or App store
- Click on "History" at the bottom of the app
- Click on "Purchases" tab
How can I contact your customer service team about a purchase I made on marketplace?
For any enquiries with regards to DA Marketplace purchases, please reach us at firstname.lastname@example.org.
Do I need to pay a delivery fee for my order?
There is no delivery fee charged for all purchases made on DA Marketplace. Visit us at marketplace.doctoranywhere.com to start shopping!
Can my credits be taken out of my DA Wallet?
No, you would not be able to take your credits out of DA Wallet. Once you have topped-up your wallet with credits, they can only be used on purchases on the DA Marketplace or payment for video consultation on the DA App.
How are products delivered to me?
After confirming your product for purchase, do ensure that you have typed in the right delivery address. Your product will be delivered to your specified address within 5 working days, unless otherwise stated in the product description. The courier ...
How can I raise a cancellation request?
To raise a cancellation request, please contact us at email@example.com. Please note the following: Where cancellation policy is written in the item description, that policy would take precedence over the policy written in this FAQ. For ...