How can I raise a cancellation request?
Please take note of the following important information:
- If there is a cancellation policy stated in the item description, that policy will take precedence over the cancellation policy outlined in this FAQ.
- For Product Orders:
We typically do not accept cancellations for product purchases, except under the following circumstances:
- System errors resulting in duplicate orders or order errors
- The purchased item is out of stock
Cancellations must be requested within 1 day from the date of purchase.
- For Service Orders:
Cancellation of service purchases is generally not allowed, except in the following cases:
The patient is medically unable to undergo the serviceSystem errors resulting in duplicate orders or order errors
The vendor is unable to provide the purchased service
Cancellation requests must be submitted within 7 days from the date of purchase and at least 3 days prior to the appointment date. In most cases, no cancellations or refunds will be granted once the service has commenced.
Please Note: Doctor Anywhere Marketplace does not entertain cancellations due to a change of mind. Your understanding in this matter is greatly appreciate
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For our comprehensive Refund & Cancellation policy, please click here.
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