How can I raise a cancellation request?

How can I raise a cancellation request?

To raise a cancellation request, please contact us at hello@doctoranywhere.com.

Please note the following:
  1. Where cancellation policy is written in the item description, that policy would take precedence over the policy written in this FAQ.
  2. For Product Orders:  
    1. We do not accept any cancellations for product purchases except in the following scenarios:
      (i) System errors resulting in duplicated orders or order errors
      (ii) Purchased item is out of stock
    2. The cancellation request must be made within 1 day from the date of purchase. 

  3. For Service Orders:  
    1. We do not accept any cancellations for services purchases except in the following scenarios:
      (i) The patient is medically unable to complete the service
      (ii) System errors resulting in duplicated orders or order errors
      (iii) The vendor is unable to provide the service purchased  
    2. The cancellation request must be made within 7 days from the date of purchase and at least 3 days prior to the appointment date. 
    3. Except in special cases, there would be no cancellations / refunds as long as the service has started. 
Important: Please note that Doctor Anywhere Marketplace does not allow for any cancellations due to change of mind. We seek your understanding for this.

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