How can I contact your customer service team about a purchase I made on marketplace?

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• How do I sign up for a DA Marketplace account?

  There are 2 ways in which you can sign up for a DA Marketplace account: #1. Sign Up through DA web Marketplace Go to https://marketplace.doctoranywhere.com/ Select the profile option at the top right of the marketplace home page Click on the "Sign ...

• What do I do if I encounter payment issues on Marketplace?

  Please reach out to our Doctor Anywhere Marketplace Operations Team at hello@doctoranywhere.com. Response time is usually within 1 working day. 

• How can I retrieve the purchase receipt?

  Upon payment, you should receive an order confirmation email with the purchase receipt. If you did not receive it, kindly write to us at hello@doctoranywhere.com.

• How can I raise a cancellation request?

  To raise a cancellation request, please contact us at hello@doctoranywhere.com. Please note the following: Where cancellation policy is written in the item description, that policy would take precedence over the policy written in this FAQ. For ...

• What payment methods are available on DA Marketplace?

  Our marketplace accepts online payments via Visa, Mastercard and the DA Wallet. Please note that payment by DA Wallet is only applicable to registered DA users.