How can I access my medical documents on the app?
To access your medical history and documents, click on the “History” tab and you’ll be directed to page containing all your past medical records on the platform.
You can filter it by document type, consultations, health records,purchases and programmes. To view your documents, click on the selected medical record to see more details, and scroll down to find your document. Click on “view” to view the document in-app and click on “email” to email the document to your registered email.
To view any memo/referral letter, you will have to input your NRIC/FIN/Passport/Birth Certificate in as per registered in your profile to access the document as it is password protected. The password is case-sensitive depending on what has been inserted in your profile under "Profile>My Info>About Me"
For iPhone users, press on “Go” after inputting the NRIC number to access the document.
For Android users, press on “Enter” after inputting the NRIC number to access the document.
Should you face issues accessing the document, please get in touch with us via the contact us form. (include hyperlink)