How are products delivered to me?

How are products delivered to me?

After confirming your product for purchase, do ensure that you have typed in the right delivery address. Your product will be delivered to your specified address within 5 working days, unless otherwise stated in the product description.

The courier will call or SMS you on the day that he delivers your product; please pick up the call or reply to his message.

For purchases that are not prescribed medications, the package maybe left at the designated address if there are no persons collecting.

For prescribed medication purchases, the Courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

Do take note that there will be a surcharge (that has to be self-paid) for deliveries to Secured Locations (See List below). This surcharge can be paid using the DA Wallet.

List of Secured Locations:
  1. Airport Cargo Road
  2. Airport Zone
  3. ALPS Ave
  4. Camps
  5. Immigration Checkpoints
  6. Construction Sites
  7. Jurong Island
  8. Jurong Port
  9. PSA Port
  10. SATS, Aerospaces
  11. Shipyard
  12. Supply Bases

    • Related Articles

    • Why did I only receive part of my order?

      Products that you have purchased may be from different sellers who are making the deliveries to you separately. If you have not received your orders within 5 working days, please contact the Doctor Anywhere Marketplace customer team at ...

    • How do I raise a return / refund request?

      To raise a return / refund request, please contact us at hello@doctoranywhere.com. Return & refund requests must be made within 14 days from date of purchase. Please clearly state your return / refund reason(s) and include attachments that may be ...